Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I live in Havre De Grace, MD and placed an online delivery order for Pat's Pizza at 5:53PM. I received the wrong order and when I called they already knew.

I received the right order at 7:03 and thought since they had messed up I should receive some kind of discount. When I called and asked they advised the manager (Chris) said it was not their policy to give discounts. I had place several orders in the past and sometimes the food is edible and sometimes it's not, but there are limited places to get delivery so I never complained and continued to order from them. After this little fiasco, I will not order from them again.

I got the specialty choices pasta with sausage, vodka cream sauce and tortellini and to my amazement :), it is inedible. I would not recommend this place.

Review about: Pats Pizzeria Family Restaurant Delivery Service.

Reason of review: Poor customer service and bad quality.

Monetary Loss: $27.

Preferred solution: Full refund.

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