Shane A Iro

It was horrible.

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My date & I went to the Pats Pizza in Dover DE around lunch time on Sunday 05/12/2109. The sign said “Please seat yourself” so we do so. We did not get any service. A older couple walked in seconds after us two. Sat down across the dinning room & was served as the waitress looked at us knowing we have not. I would hate to go on further with this & talk to someone higher up.
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Reason of review:
Poor customer service
Anonymous

Very poor service at Philadelphia Pa Wilmington DE

Eat in customer. My pizza was ready, but to counter employees were busy talking to each other about a previous customer in a very negative way. They were so into talking and loudly I walked to counter and asked for they pizza I order she was holding in her hand cause it was getting cold. I actually decided to take my pizza home to eat it because they were discussing other customers in a negative light. I might not eat here again. I have been going to this location for more than 20 years. 1993
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Reason of review:
Poor customer service
Roberto R Ykk
map-marker Millsboro, Delaware

The the service stock and the manager is a rude *** hole

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Pat's Pizzeria manager and Lewis he was rude and compassionate and all he told me not to buy from there anymore because I had a complaint about them messing up my food and all I wanted was for him to fix the situation this man shouldn't work there he's an a****** and he's a rude and for a person that buys from Pat's Pizzeria that man shouldn't be working there and like he told me not to buy from Pat's Pizzeria anymore that's exactly what I'm going to do it was wonderful while it lasted and the manager is no good
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Angela W Ook
map-marker District 6 Havre De Grace, Maryland

Havre de Grace RUDE manager and BAD food

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We have been ordering from Pat's for sixteen years. Lately, the quality of food has been very poor/inconsistent. Our orders are often incorrect, the food is cold or the food is not as good. I left reviews every time on the local website and was not acknowledged. Tonight, after a cold and burnt sub, I called. The manager was rude and defensive and just a plain *** I will never be ordering from there again and I will be telling everyone I know as well.
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Loss:
$30
Cons:
  • Manager who blamed me for poor service and food quality
Reason of review:
Poor customer service

Preferred solution: Full refund

Jose m Zkh
map-marker New Castle, Delaware

I am very sad abaut it

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I did call for a pizza and the girl who answer the phone was just playin i trait to explain the numbers of my credit card and she was just playin abaut it repit and repit can you talk me eguein that make me so mead and i never get my order
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Richard D Nce
map-marker Boothwyn, Pennsylvania

$4.49 burnt bacon as topping

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Ordered special square pizza w/bacon topping,20 wings with a soda for $26.99. I did not realize topping was $4.49 on large square pizza . I questioned it and why it is not itemized on receipt, told me it was due to size.Now were from $26.99 to $31.48 what a jump?Tax I get $!.89 now were at final $33.37 Picked up at 5:40 p.m.,got home pizza was cold and bacon burnt,like oven was to hot or something .We were starving at that point.so were ate anyway.
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Loss:
$33
Cons:
  • Cold burnt bacon pizza
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Dana R Gpb
map-marker Woodlawn, Maryland

Bad customer service

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Pats Pizzeria Family Restaurant - Bad customer service
DO NOT order from Pats Pizza in Catonsville. I went there for lunch today and found hair in my food. They told me over the phone to bring it back and they'd refund it. So I did. When I got there the general manager said it wasn't his hair and wouldn't refund it. Instead snatched my salad from me and told me to leave after I showed customers there the hair baked in my food. Please share. They were so rude and nasty. I will never order from there again.
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Reason of review:
Bad quality
Doreen G Lud
map-marker Baltimore, Maryland

Awful manager at Elkton md.

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Ordered a party pizza,our bill came to 80.00, charged us 36.00 just for pizza cause you cant have that pizza in resturant,so instead of the waitress telling us that before we ordered she put it thru manager decided to charge us for 2 square with two toppings because he was allowed to do it like that. Will never do any business with that resturant ever again Wtf think the manager should be fired,not only was he unprofessional, he was very rude
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Timothy R Ady
map-marker Elkton, Maryland

Treated horrible and disgusted

Pats Pizzeria Family Restaurant - Treated horrible and disgusted
Pats Pizzeria Family Restaurant - Treated horrible and disgusted - Image 2
Pats Pizzeria Family Restaurant - Treated horrible and disgusted - Image 3

I am a business owner bring my employees to Elkton MD Pat's to eat onece a month spend 500 at least a month that being said I ordered a cheese steak with salt pepper and ketchup picked it up went to eat they had banana peppers all in it. I called and explained to them and the guy who barely spoke English took my order at least said he miss understood on the phone so the manager gets on the phone has a attitude and won't deliver it so I go out in the rain get there and he wants the cheese steak back I threw it away you know you messed up already and made me come out in the rain treat me like crap then tell me your glad I came out in the rain ok well me and my employees will never eat there again we will go to a better restaurant with respect and make there mistakes right just like I do with my clients no matter what!!!

it's good business that manager would never work in my business unbelievable I have my business license and proof of how much money I spent over the years there and they made sure to make the cheese steak like crap that I was supposed to get fixed!!!!!!! Lost alot of business and respect would fire that disrespectful manager if I ran that place.

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Reason of review:
Poor customer service
Brandon P Byd

Awful delivery service

I ordered from here for an office party, the food showed up an half an hour late.
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Emogene Gha

Angry aint get to eat cus aslhey that works at the one n de

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A worker named aslhey lied messed my order up told me no dont you dont have to walk over ima have the cook make the rite wings n the driver will drop them off n get the breaded wings i payed for it with my last n im pregnant i was hungry round 10pm i called back no answer i need my $15.20 back or the right wings tomarrow 10 am when they open
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Reason of review:
Problem with delivery
Tara C Dhl
map-marker Newark, Delaware

Sick from order

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Ordered this evening online order # 100 my son and I have been sick throwing up continuiously it taste like old grease we couldn’t even eat the fries or onion ring they were soaked in grease also the chicken taste like led over chicken I have spent 50$ on this food !!
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Reason of review:
Bad quality
Jessica b Imj

Not consistent

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We order there ALOT! At least once a week. I always order an xl pizza and 10 skinless wings. Well a few times it came to 15.99. The past 3 times I have tried to order I have been told that they "no longer have this special" so then I of course ask why. They place me on a brief hold and say oh ok here it is and I have been charged $16..49. Well tonight I call and of course am told they don't have the special. I told them look at my order history I order it EVERY TIME. Well long story short they wanted to charge me $27.34 for what I normall get for $16. ???? They have a bunch of young kids running the place who are super rude on phone. They really need to be trained in customer service because its def lacking. I won't be ordering from them anymore.
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Reason of review:
Problems with payment
Amber Jjw

Delivery

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Tell me how I just ordered 10 minutes ago and then when I looked at the tracking it was already sent out. There is no way the food is ready in 10 minutes especially how much food I ordered. They need to dispatch the driver when they are leaving the store not 30 minutes before
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Reason of review:
Order processing issue
Yostin Kfa
map-marker Havre De Grace, Maryland

Expired Seafood at Pat’s

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Today's date is Dec 18, 2017. I ordered stuffed shells along with an order for my son. My stuffed shells had seafood in them. The smell of the seafood was nauseating, and appeared to be bad. I’ve refrigerated the remaining meal, as I could only take one bite before throwing up. It doesn't smell any better after having been refrigerated overnight. It is not fresh and there’s something wrong with the seafood. I’d really like to have my money returned for my complete order. I’ve gotta tell you ppl. I’ve ordered my LAST meal with Pat’s. The previous 4 orders came without the condiments. I was not willing to wait another 30 mins for delivery of those, nor did I want to drive up to the restaurant to obtain what I ordered for delivery. We’ve ordered from you all for a long time and used to be very happy with the food and service. Management must have changed, quality of the food and preparation has to have changed. It’s disappointing. I often support fund raisers done through Pat’s for our town in Havre de Grace, but no more. I can’t stand behind a business that serves expired and spoiled seafood. Pat’s won’t publish my experience due to some alleged error. I’m saving it and having it published publicly. And here it is. I spent $38, regrettably. It was the fourth time in a row that I’ve ordered and the food was horrible and the orders missing food items, etc.
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Loss:
$38
Cons:
  • Anything about pats anymore
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Pat’s Pizzeria has never responded or made good on my experience with them and their expired seafood they served me on or around Dec 19, 2017. I’ll never order there again.

And that incident was after repeated issues, about 4 in a row. The expired seafood took the cake