Pats Pizzeria Family Restaurant

I placed an order with Pats in Brookhaven, PA & there was an error they could clearly see on their end. I called the store and spoke with the manager about the issue, and he informed me that I could be credited for what was missing from the order, or I could return the old food for a full refund.

I had already driven to pick it up. I asked if I could be there refunded for the 1 incorrect item, and he told me that was not store policy. I asked if that was in writing, and he said rudely told me it was not and didnt have to be.

My family and I patronize Pats all the time, but we will not be going back. I dont feel that we should have to return to them for a mistake they made, and they certainly didnt seem keen on correcting it.

My name is Janice and my work address in Aston Pa 19014 I have received deliveries many times over the last year without an issue and today I made my order like I usually do online without an issue from 3216 Edgemont Ave in Brookhaven PA only to receive a call from a very arrogant disrespectful employee by the name of Justin, stating that he is management and he refused to give me his full name. He wouldn't allow me to speak nor answer my questions he just canceled my order saying that their location does not deliver to my location which is false he wouldn't answer my questions kept cutting my off mid word when I demanded an explanation from him as to why when I have received deliveries before he said they must have all been mistakes, and then he hung on me.

I have been a customer of Pat's for years and can not believe the way I was treated and dismissed. This is absolutely a disrespectful way to treat your customers and needs to be rectified I do not appreciate the way I was treated this evening.

If this Justin could not treat people with common decency then he should find another line of work. I can only imagine how many customers have been treated in such a way.